
They should try to point cameras away from neighbours’ homes and gardens, shared spaces or public streets. People have the right to install CCTV cameras and smart doorbells on their property. Make a complaint Can the ICO retrieve CCTV footage from a domestic user? We would always recommend you speak to the user about their use of CCTV if possible. It is highly unlikely the ICO will consider it fair or balanced to take enforcement action against a domestic CCTV user. There is a limited amount of action the ICO can take after this point to make the person comply. We can send a letter asking them to resolve things, eg put up the appropriate signage or respond to data protection requests. You can complain to us when a user of domestic CCTV doesn’t follow the rules. What will the ICO do if someone doesn’t follow the rules? We wouldn’t find it a fair or balanced action to go into a person’s home to find out if they were complying with the law or take other enforcement action. It is difficult to enforce these rules, as it is not easy to find out if the person acts on a request to delete footage.

They do not cover roaming cameras, such as drones or dashboard cameras (dashcams) as long as the drone or dashcam is used only for your domestic or household purposes. For example, if they can point the camera in a different direction but still use it for the same purposes, eg keeping their property safe.


Contact the person – if you are concerned about talking to them in person, try writing them a letter.
